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File Transfer Questions? eSecureSend FAQ'sIf you have a question about eSecureSend, see if you can find the answer here. If you can’t, get in touch and we’ll work through it together. 

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Large Files

Regardless of whether the eSecureSend agent is preparing or transferring a file, it will resume when it wakes up.

If you have just installed the eSS agent, look up in your system tray to find it. For now, it will be the old eSS logo so it will look something like this if you are on a Mac.

eSS agent in the Mac system tray

Click on the icon to see the options in the drop down menu, click “Activate” to authorize the agent. Log in using the same credentials you use to log in to eSecureSend in the browser. And so on, etc.

eSS agent in the Mac system tray

You are now ready to go back to the browser to send the large file.

  1. After you have logged in through your browser, you will need to download and install the eSS agent, if you have not already done so.
  2. More stuff needs to be done.
Category: Large Files

Quick Start Guide

As with all software, there's a way that works and a way that doesn't.


Computer running eSS

If you're transferring content regularly, we recommend using a dedicated machine.

Operating System
Windows 7 and above
Mac OSX 10.9 and above
Processor
2 Ghz or higher
Memory
4GB RAM / 8GB Recommended
Sleep / Hibernate setting
Turned OFF to ensure uninterrupted transfers. However, transfers will resume once awake.


Internet / IT

Connection
Any that supports TCP/IP direct connections (Cable, DSL, 4G, wifi, etc)
Hardwired is preferred
Bandwidth Speed
25Mbps upload/download
TCP/UDP ports
At minimum outgoing TCP 443
Firewall
For optimum speed, no restriction on outgoing ports.
No incoming ports needed.


Storage Requirements

Filesystem
If using the same filesystem, less storage space is needed.
Configuration
The temp locations and export locations are configurable.
External Storage Systems
We strongly recommend that the Temporary Files Directory is set to a local drive.
Mapped Network Drives
Dropped mapped network connections can disrupt transfers. Transfer speeds are dependent upon this connection.
Temporary Files Location
Also known as Temp Location. This is where files are first saved before they're processed and transferred. Never use the root directory for this location.

Unencrypted Files

Sending

If file is

100 GB


copied to
Temp Location

100 GB

Total Space Needed: 100 GB

Receiving

Temp Location

100 GB


copied to
Export Location

100 GB

Total Space Needed: 200 GB


Susan has a Windows computer with an external hard drive attached via USB. Her media files are stored on the external drive. One of the movies is 100GB. She currently has her "Temp Location" set to her C drive. When sending it unencrypted through eSecureSend, Susan needs 100 GB of space on her C drive.


Chung who is receiving this movie has a MacBook Pro with an external drive attached. His "Temp Location" is set to his local drive. Chung needs 100 GB of space on his MacBook Pro and 100 GB of space on his external drive.

Encrypted Files

Sending

If file is

100 GB


copied to
Temp Location

200 GB

Total Space Needed: 200 GB

Receiving

Temp Location

100 GB


copied to
Export Location

100 GB

Total Space Needed: 200 GB


Sandam has an iMac computer with a mapped drive to a shared NAS. His project materials are stored on the shared drive. One of his projects, including the footage, images, documents, etc is 100GB. He currently has his "Temp Location" set to his local drive. When sending it encrypted through eSecureSend, Sandam needs 200 GB of space on his C drive.


Stella who is receiving this project has a Windows 10 machine. Her "Temp Location" is set to her local drive. Stella needs 200 GB of space on her computer to complete the transfer.

External Hard Drive Transfer Capabilities

Type of OS Upload Download
Mac OS Extended Windows NO NO
Mac OS Extended Mac YES YES
Windows NTFS Windows YES YES
Windows NTFS Mac YES * NO**

* as long as the temp location is not located on NTFS.

** can be a YES when using a driver to write to NTFS.

Yes. Both the sender and recipient will need an account on eSecureSend (eSS) in order to transfer files. Otherwise, it will be impossible to provide detailed information about who downloaded what and when.

Sending Files

Regardless of whether the eSecureSend agent is preparing or transferring a file, it will resume when it wakes up.

If you have just installed the eSS agent, look up in your system tray to find it. For now, it will be the old eSS logo so it will look something like this if you are on a Mac.

eSS agent in the Mac system tray

Click on the icon to see the options in the drop down menu, click “Activate” to authorize the agent. Log in using the same credentials you use to log in to eSecureSend in the browser. And so on, etc.

eSS agent in the Mac system tray

You are now ready to go back to the browser to send the large file.

  1. After you have logged in through your browser, you will need to download and install the eSS agent, if you have not already done so.
  2. More stuff needs to be done.
Category: Large Files

Troubleshooting

You can search iCloud Mail for email messages containing specific text in any of the fields.

  1. In the sidebar, click an item (the Inbox or a folder, for example) you want to search.
  2. Click Search above the message list, type the text you want to find, then select the field you want to search in: From, To, Subject, or All.
    Search field in the iCloud window
  3. To see all messages again, click the Delete button  in the search field.
Category: Troubleshooting

Using desktop Agent

Regardless of whether the eSecureSend agent is preparing or transferring a file, it will resume when it wakes up.

If you have just installed the eSS agent, look up in your system tray to find it. For now, it will be the old eSS logo so it will look something like this if you are on a Mac.

eSS agent in the Mac system tray

Click on the icon to see the options in the drop down menu, click “Activate” to authorize the agent. Log in using the same credentials you use to log in to eSecureSend in the browser. And so on, etc.

eSS agent in the Mac system tray

You are now ready to go back to the browser to send the large file.

The agent allows eSecureSend to keep track of your file transfer in a way that the browser just can’t. If you should lose your connection, for example, the agent will bookmark your place so you can resume sending the file later. Need to know how to set up the agent?