How do I clear data?

STEP 1: Deactivate the Agent.

You’ll find the agent menu on your system tray. On a Mac, it’s at the top of the screen. On a Windows, it’s at the bottom of your screen. If the agent isn’t running, you will need to open it up before you can deactivate it. Clicking on the agent will bring up the menu you see below. Choose “Deactivate.”

deactivate-on-mac

STEP 2: Wait for it to stop.

This might take a few seconds, please be patient.

wait-for-it-to-stop-on-mac

STEP 3: Select Clear Data.

clear-data-on-mac

STEP 4: Reactivate the Agent.

Click Activate to start transferring files.

activate-on-mac

STEP 5: Log into your eSS account.

enter-password-on-mac